Registered Service Manager- Supported accommodation

Job Types: Full-time, Permanent

Pay: £40,000.00-£50,000.00 per year

Location: Bradford / Yorkshire

Summary

As the Registered Service Manager, you will be the Ofsted registered person responsible for the day-to-day management, regulatory compliance, and strategic oversight of 9 supported accommodation services for 16–17-year-olds and above. You will ensure that all services meet regulatory standards, deliver safe, empowering, high-quality support, and all legal requirements under the Supported Accommodation (England) Regulations 2023. Your role is pivotal in delivering high standards of care, promoting independence, and ensuring positive outcomes for young people preparing for adulthood. You will oversee service managers, staff teams, and operational systems to ensure excellence across all sites.

Key Responsibilities

• Regulatory Compliance & Governance
• Maintain Ofsted registration for all 9 homes in line with statutory requirements
• Ensure each service consistently meets the Quality Standards outlined in the Supported Accommodation Regulations
• Prepare for and lead Ofsted inspections, responding to any areas for improvement effectively.
• Ensure you are up-to-date on policies and ensure services operate in line with national guidance, safeguarding frameworks, and internal procedures. Lead on the implementation and regular review of key policies as set out in the regulations, including safeguarding, whistleblowing, complaints, and record keeping
• Ensure compliance with all statutory policies and procedures including complaints handling, behaviour management, and accurate maintenance of children’s records in accordance with the Supported Accommodation Regulations 2023.”
• Ensure all regulatory and internal documentation (risk assessments, support plans, and meeting records) are reviewed regularly and actions are recorded and implemented.
• Conduct regular systems audits across all services, delegating outstanding actions to the appropriate teams.
• Respond to complaints and implement improvements across your teams where appropriate.
• Conduct regular site visits to each supported accommodation setting to ensure compliance with regulatory standards, review the quality of care, and provide direct support to staff and young people. Service Leadership & Management
• Provide direct leadership to service managers at each home.
• Oversee and monitor day-to-day operations across the 9 services.
• Implement service improvement plans, audit processes, and quality assurance frameworks to maintain high standards across all locations.
• Ensure staffing levels, training, and qualifications meet regulatory requirements.
• Manage on-call duties and the floating support function across services.

Qualification and Experience

Essential:

• Minimum 3 years’ experience working with young people aged 16–17 in supported accommodation, leaving care, or related regulated settings.
• Level 5 Diploma in Leadership and Management for Residential Childcare, or equivalent (or willingness to complete within agreed timeframe).
• Proven experience managing multi-site supported housing or accommodation teams.
• In-depth knowledge of the Supported Accommodation (England) Regulations 2023 and associated statutory guidance.
• Proven experience preparing for and leading Ofsted inspections or other regulated service audits.
• Strong safeguarding knowledge, including experience responding to and escalating safeguarding concerns.
• Demonstrated ability to work with young people with complex needs, including: mental health, CSE, CCE, domestic violence, gang affiliation, substance misuse, and refugee/asylum backgrounds.
• Strong leadership and people management skills, including performance management, supervision, and team development.
• High-level administrative and organisational skills, including monitoring systems, email communications, and internal documentation.
• Full enhanced DBS (Children’s Workforce and adult) clearance.
• Full UK driving licence and access to own vehicle (travel between services is essential).

Desirable:

• Experience managing service transitions, including from unregulated to regulated models.
• Previous experience as a Registered Manager with Ofsted, either in supported accommodation or children’s residential care.
• Experience supporting young people aged 18–25, where relevant to organisational structure (non-regulated services).
• Formal training as a Designated Safeguarding Lead or equivalent safeguarding certification.
• Experience in writing and implementing strategic service development plans and conducting internal quality audits.